Privacy & Data Protection

• Account information. Names, email addresses, passwords (hashed), and related details provided when users sign up or are invited to Atlas Command.
• Operational data. Freight and dispatch information you choose to store in Atlas Command, including loads, customers, drivers, trucks, routes, documents (such as rate confirmations and PODs), notes, and related metadata.
• Usage and log data. Application logs, audit events, device and browser information, IP addresses, timestamps, and other technical data used for security, abuse prevention, troubleshooting, and product improvement.
• Support and communications. Information you provide when you contact us for support, request demos, give feedback, or participate in beta programs (such as contact details and the content of your messages).

• To provide the core TMS, dispatch, AI recommendations, and related features you request.
• To authenticate users, secure accounts, prevent abuse, and investigate suspicious or unauthorized activity.
• To monitor performance, reliability, and error rates, and to troubleshoot technical issues.
• To analyze product usage in order to improve workflows, design decisions, and feature development.
• To communicate with you about updates, security notices, and product changes, where permitted.

We do not sell your personal data to third parties.

• You retain ownership. Loads, drivers, trucks, customers, documents, and related operational records belong to you (or your organization), not Atlas Command.
• We act as a processor. We process and store your data solely to provide the Atlas Command service and related features, in accordance with your instructions and applicable agreements.
• AI features. When you use AI-driven features (such as dispatch suggestions, document parsing, or analytics), relevant data may be processed by trusted AI providers (for example, OpenAI) via secure APIs. According to their published policies, data sent via enterprise APIs is not used to train public models.
• Aggregated and anonymized insights. We may generate aggregated or anonymized statistics (for example, general performance metrics or model accuracy trends) that do not identify you, your drivers, or your customers.

• Access control. Atlas Command uses strong authentication, optional multi-factor authentication (MFA), and strict organization-level access controls. Access inside the database is limited using organization-scoped permissions and row-level security.
• Encryption. Data is encrypted in transit using HTTPS/TLS. Storage encryption is provided by our cloud infrastructure providers (such as managed Postgres and file storage).
• Backups and resilience. We rely on managed database services with automated backups and point-in-time recovery capabilities to help protect against data loss.
• Retention. We retain your data for as long as your account or organization remains active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Certain security logs may be kept for a longer period for auditing and abuse prevention.

• Access & export. You can request a copy of your data in a reasonable, exportable format (for example, CSV or JSON) by contacting us.
• Correction. If you believe certain information we store about you is inaccurate or incomplete, you may request a correction.
• Deletion. You may request deletion of specific data or closure of your account, subject to any legal, contractual, or operational requirements that require us to retain certain records (for example, billing records or security logs).
• Communications preferences. You may opt out of non-essential product emails (such as marketing updates) by using unsubscribe links where available or by contacting us.

• Regional and industry regulations. If your organization is subject to specific regulations (for example, GDPR, HIPAA, CCPA, or industry-specific requirements), you are responsible for assessing whether Atlas Command meets those obligations and for configuring the product accordingly.
• Cross-border data transfers. Depending on where you and our infrastructure providers are located, your data may be processed in different regions. We aim to work with providers that maintain strong security and privacy practices.
• Policy updates. We may update this Privacy Policy as the product, infrastructure, or legal requirements evolve. When we do, we will update the "Last updated" date below and may provide additional notice (for example, in-app notifications or email).

If you have questions about this Privacy Policy, how we handle data, or wish to exercise your privacy rights, please contact us:

Last updated: November 20, 2025

This Privacy Policy is provided for transparency and does not replace formal legal review. As Atlas Command grows, we expect to refine this document with input from counsel and our customers.